2. Governing Law

3. Intellectual Property

4. Website Use Disclaimer

5. Third-Party Links

6. Limitation of Liability

7. Regulatory Compliance

• Consumer Rights Act 2015
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• Electronic Commerce (EC Directive) Regulations 2002
• UK GDPR & Data Protection Act 2018
• Digital Markets, Competition and Consumers Act 2024 (DMCCA 2025 Rules)

  Terms & Conditions of Sale

  Effective Date: June 2026

  
  

  These terms apply to all orders placed via our Shopify store between you (the customer) and 【XIAHAOVIA COMMERCE LTD】. By completing checkout, you agree to be bound by these terms.

  1. Contract Formation

  An order confirmation email sent to your registered address constitutes a binding sales contract. We reserve the right to cancel or refuse any order for fraudulent activity, pricing errors or stock shortages, with full refund issued where applicable.

  2. Pricing & Payment

  1. All prices shown on the website include UK VAT at the standard 20% rate. Shipping fees are displayed separately at checkout.
  2. Payment is processed via Shopify Payments, PayPal or approved card providers. We do not store full card payment details on our servers.
  3. You authorise us to charge your selected payment method for the full order value at checkout.

  3. Delivery & Shipping

  1. Delivery times are estimated only and not legally binding. Delays caused by couriers, customs or stock shortages do not entitle you to automatic cancellation unless the delay exceeds 30 working days.
  2. Risk of loss or damage to goods transfers to you once the parcel is handed to the delivery courier.
  3. You are responsible for providing a complete, accurate delivery address. Redelivery fees for incorrect addresses will be charged to the customer.

  4. Cancellation & Consumer Cooling-Off Period

  Per UK Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from receipt of goods to cancel your order without giving a reason.
  • To cancel, email 【kekdhcvqiu405@hotmail.com】 with your order number within 14 calendar days.
  • Return shipping costs for cancelled orders are payable by the customer unless goods are defective or misdescribed.
  • Customised, personalised or sealed hygiene products cannot be returned under cooling-off rules unless faulty.

  5. Returns & Faulty Goods

  1. If goods arrive damaged, defective or not as described, notify us within 48 hours of delivery with photographic evidence. We will offer free replacement, full refund or complimentary return shipping at our discretion.
  2. All returned items must be unused, in original packaging and resalable condition. We reserve the right to refuse refunds for damaged returned goods caused by customer misuse.

  6. Product Safety

  All goods sold comply with UK product safety standards and carry required UKCA marking where applicable. Do not use products outside their intended purpose.

  7. Liability Cap

  Our total maximum liability for any claim arising from a defective product shall not exceed the original purchase price of the item, excluding liability for death or personal injury.

  8. Age Restriction

  You confirm you are aged 18 or over to place an order, or hold parental consent if under 18.

  Privacy Policy

  Last Updated: June 2026

  
  

  We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, store, use and protect your personal data.

  1. Data Controller

  Data Controller: 【XIAHAOVIA COMMERCE LTD】

  
  

  Registered Address: UNIT227 SECOND FLOOR CAPITAL HOUSE, 61 AMHURST ROAD, LONDON E8 1LL

  
  

  Contact for data requests: 【kekdhcvqiu405@hotmail.com】

  2. Personal Data We Collect

  We collect information you voluntarily submit:
  • Full name, billing/delivery address, email, phone number (for order fulfilment)
  • Payment transaction records (processed securely via Shopify Payments; we do not store card numbers)
  • Order history, product preferences, review submissions
    
    
    Automatically collected technical data:
  • IP address, device type, browser information, website browsing behaviour, cookie identifiers

  3. Legal Basis for Data Processing

  1. Contract Performance: Process your data to complete your purchase, deliver goods and provide after-sales support.
  2. Legitimate Interest: Fraud prevention, store performance analytics, marketing communications (where you opt in).
  3. Consent: Sending personalised email newsletters, non-essential cookie tracking. You may withdraw consent at any time.
  4. Legal Obligation: Retain transaction records for HMRC tax compliance.

  4. How We Share Your Data

  We only share personal data with trusted third parties necessary to complete your order:
  • Shopify (store hosting, payment processing)
  • Courier delivery providers (only your delivery address for shipment)
  • HMRC (tax reporting as legally required)
    
    
    We never sell, rent or trade your personal data to unrelated third parties for marketing purposes.

  5. Data Storage & Security

  All customer data is stored on secure Shopify servers compliant with UK data laws. We implement encryption, access controls and regular security updates to prevent unauthorised access. We retain order data for 6 years to meet UK tax record requirements; marketing data is stored until you unsubscribe.

  6. Your GDPR Data Rights

  You hold the following rights free of charge:
  1. Right to access a copy of all personal data we hold about you
  2. Right to rectify incorrect or incomplete information
  3. Right to erasure (“right to be forgotten”) where data is no longer required
  4. Right to restrict processing of your data
  5. Right to data portability
  6. Right to object to marketing or analytics processing
  7. Right to withdraw consent at any time
     
     
     Submit all data requests via email to 【kekdhcvqiu405@hotmail.com】 with your full name and order reference. We respond within 30 calendar days.

  7. Marketing Emails

  We will only send promotional newsletters if you actively tick the opt-in box at checkout. You may unsubscribe via the link at the bottom of every marketing email at any time.

  8. Complaints

  If you believe we have breached UK data protection rules, you may submit a complaint to the UK Information Commissioner’s Office (ICO).

  Cookie Policy

  Last Updated: June 2026

  
  

  This website uses cookies and similar tracking technologies to improve your browsing experience, in compliance with UK GDPR and ePrivacy Directive rules.

  1. What Are Cookies

  Cookies are small text files saved to your device when you visit our website, used to remember your preferences, track site performance and deliver relevant marketing content.

  2. Cookie Categories We Use

  1. Strictly Necessary Cookies (No Opt-Out Required)
     
     
     Mandatory for website function: cart storage, checkout security, login session tracking. The site cannot operate without these cookies.
  2. Analytics Cookies (Opt-In Only)
     
     
     Track visitor traffic, page performance and conversion data to improve our store design. We only activate these if you accept non-essential cookies.
  3. Marketing / Targeting Cookies (Opt-In Only)
     
     
     Used for Facebook/Google Ads retargeting, personalised product recommendations. Disabled by default until you grant consent.

  3. Managing Your Cookie Consent

  When you first visit our site, a cookie banner will appear giving you the choice to accept or reject non-essential cookies. You may update your preferences at any time by clearing your browser cookies or adjusting settings via our privacy centre page.

  4. Third-Party Cookies

  Our store uses cookies from Shopify, Google Analytics, Meta (Facebook), and payment providers. We do not control third-party cookie policies; please review their individual privacy notices for further details.

  5. Disabling Cookies

  You may block all cookies via your browser settings, however this will break core website functions including your shopping cart and checkout process.

  Returns & Refund Policy

  Last Updated: June 2026

  
  

  This policy complies with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

  1. 14 Day Cooling-Off Period (Change of Mind Returns)

  You may return unused, unopened items within 14 calendar days after receiving your order for a full refund, for any reason.

  • Initiate returns by emailing 【kekdhcvqiu405@hotmail.com】 with your order number and full name.
  • Customer covers return postage for change-of-mind returns. We recommend tracked delivery for returned parcels.
  • Refunds will be processed within 7 working days after we receive and inspect the returned goods.
  • Exclusions: Personalised/custom engraved items, sealed beauty/hygiene goods, perishable goods, custom-size cut products.

  2. Faulty, Damaged or Incorrect Items

  If goods arrive defective, broken, or do not match your order:

  1. Contact us within 48 hours of delivery with clear photos of the fault, packaging and delivery label.
  2. We will provide a pre-paid return label free of charge.
  3. Your options: Full refund, free replacement product, or partial discount (your choice).
     
     
     We cover all return shipping costs for manufacturing defects or delivery damage.

  3. Return Condition Requirements

  All returned goods must be:

  • Unworn, unused and in original factory packaging
  • Complete with all tags, accessories and manuals
  • Free of stains, scratches or customer-inflicted damage
    
    
    We reserve the right to reject returns and withhold refunds if items are returned in unsellable condition.

  4. Refund Processing Time

  Once we receive and inspect your returned parcel, refunds are issued to your original payment method within 7 working days. Bank processing delays may extend receipt of funds by up to 5 additional business days.

  5. Exchange Requests

  If you wish to exchange an item for a different size, colour or variant, follow the standard return process and place a new order once your refund is processed. We do not offer direct exchange shipping.